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Return & Refund Policy
Return & Refund Policy
Last Updated: 01/06/2026 At Shop Thulir Herba, we strive to deliver high-quality herbal and wellness products. Please read our policy carefully before making a purchase.1. No Return Policy (Hygiene Products)
- Due to the personal and hygienic nature of our products, returns are not accepted after delivery.
- All sales are final once the order is placed and processed.
2. Refund Eligibility
- Refunds are only applicable if the product is received damaged or incorrect.
- No refund will be provided for any other reason.
3. Non-Eligible Cases
Refunds will NOT be provided in the following cases:- Change of mind after placing the order.
- Incorrect details provided by the customer.
- Minor color, packaging, or design variations.
- Delay caused by courier services.
4. Damaged or Incorrect Product Claims
If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery. To request a refund, you must provide:- Order number.
- Clear photos of the damaged product.
- Unboxing video clearly showing the damage.
- Description of the issue.
- Name and phone number used while placing the order.
5. Verification Process
- All refund requests will go through a strict verification process.
- The unboxing video will be reviewed to confirm the issue.
- Refund will be approved only if the verification is successful.
6. Refund Process
- Refund will be processed only after successful verification.
- The refund will be initiated within 48 hours after approval.
- The amount will be credited to the original payment method.
- It may take 5–7 business days for the amount to reflect in your account.
7. Order Cancellation
- Orders can only be cancelled before they are shipped.